Complaints policy

It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to:
Compliance Department;
Connect IFA Ltd,
39 Station Lane,
RM12 6JL
call: 01708 676110.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service